Straight answers.

In the UK, EaseSeat is absolutely free for 90 days, as our launch offer. That covers Elite, the core platform — appointments, billing & POS, customer profiles with memberships and loyalty, staff logins and roles, inventory and reports — and Premium, which adds your own WhatsApp Business number with campaigns and reminders, the CRM for leads and follow-ups, staff attendance and payroll, Smart Analytics and the complete Ezzy OS AI team. Setup is free too: your Relationship Manager sets up your services, prices, staff and stock for you.

Ezzy OS is the AI inside EaseSeat Premium, built for salons, spas and beauty businesses. EzzyChat answers WhatsApp enquiries, explains services and offers, books appointments and flags CRM follow-ups for your team. EzzyAssistant answers owners' business questions on WhatsApp. Smart Analytics connects customer patterns, service profitability and business performance across 16 modules, with an AI weekly digest. EzzyTalk, for billing by voice, is rolling out; ask about availability in your demo.

Yes. With Premium, EzzyAssistant gives owners business answers on a private WhatsApp number. Ask "how much did we do today?" or "who was our top customer last week?" — in English, Hindi, Punjabi, Gujarati or Bengali. It reads your salon records to answer questions about revenue, customers, staff and branches; it does not change your records.

Five: English, Hindi, Punjabi, Gujarati and Bengali, for you and for your customers. It mirrors the script it is written in — Gurmukhi gets Gurmukhi back, Gujarati script gets Gujarati back, Hindi typed in English letters gets the same back.

EaseSeat connects the customer journey with your business numbers. EzzyChat on Premium answers WhatsApp enquiries in English, Hindi, Punjabi, Gujarati and Bengali, shares offers, books appointments and flags CRM follow-ups. Smart Analytics helps you understand repeat visits, per-service profit after allocated costs and the return on your business investment. Bookings, VAT billing, staff, inventory and customer records share the same platform. In the UK, both plans are free for 90 days as a launch offer. Premium adds WhatsApp on your own number, the CRM, attendance and payroll, Smart Analytics and the AI tools. Both plans include unlimited staff, no booking commission and a named Relationship Manager. Setup is free too.

Yes. EzzyChat is the WhatsApp AI agent included in EaseSeat Premium. It answers questions about services, prices and offers in 5 languages, checks your live calendar and books within the conversation, including outside opening hours. Its CRM integration captures leads, tracks their progress and flags issues or follow-ups for your team. It runs on your own WhatsApp Business number, onboarded through Meta's official flow.

On Premium, a customer's first WhatsApp message creates a CRM lead, whether they found you through an ad, an offer or a referral. EzzyChat answers from your services, prices, offers and live calendar, helps them book and advances the lead as the conversation progresses. When an issue or follow-up needs a person, it flags the next action with context in your CRM. Your team can see who needs attention and take over the conversation.

Yes, on Premium. Smart Analytics shows what each service earns after allocated staff costs, product costs and overheads. Payroll, attendance, product usage and recorded business expenses feed the cost picture, so you can evaluate service profitability and the return on your business investment. It then helps you use those numbers to review pricing, offers, staffing and where to focus next.

No. EaseSeat supports salons, spas, beauty clinics, nail studios, hair clinics, wig houses and businesses with multiple branches. The connected WhatsApp, CRM, booking, billing, staff, inventory and analytics tools work around your services and team. Your Relationship Manager helps set up the system for your kind of beauty business.

AI can make mistakes. EzzyAssistant uses your business's recorded revenue, bookings, customers and staff data to answer, with checks designed to keep figures grounded in those records. It is read-only and does not change your business records. For an important decision, you can check the underlying report in EaseSeat or ask your Relationship Manager for help.

No. With EzzyChat on Premium, customers can message your business's WhatsApp number to ask about services, offers, timings and availability, and book in the same conversation. There is also an optional customer app on iOS and Android for those who want it.

A named person assigned to your account, reachable on WhatsApp. Your RM sets up your beauty business on EaseSeat, trains your team in your language, checks in regularly and answers when you message. No ticket numbers, no help centre.

Yes. Every number — revenue, staff, stock, customers — is available per branch or combined across all of them. On Premium, ask EzzyAssistant one question and it answers across every branch you own, with the same customer recognised across locations.

Yes. We are ISO 9001 certified and an official Meta Tech Provider. Your data is encrypted in transit and at rest, hosted on AWS, and access is role-based — a stylist sees their schedule, not your revenue. Your customer list is yours; we never sell or share it.

Most salons are running within the same week. Your Relationship Manager does the setup — services, prices, staff, stock — and trains your team, so you never start from an empty screen.

EzzyTalk lets your staff bill by speaking — "haircut, beard trim, and global colour" — and the bill builds itself, in English, Hindi, Punjabi, Gujarati and Bengali. It is currently rolling out to Premium salons; book a demo to see it live.

Yes. For a business in the UK, every invoice shows VAT at your rate, and the VAT report gives the figures for any period, ready for your filing. Reports, the dashboard and the app all say VAT.

Yes. In the UK, EaseSeat is absolutely free for 90 days: both plans, every feature, and the setup. It is our UK launch offer. If you send WhatsApp campaigns, Meta bills its messaging charges to your own WhatsApp Business account at Meta's standard rates.

Yes, on Premium. EaseSeat connects your own WhatsApp Business number through Meta's official onboarding, with campaigns, broadcasts, birthday messages and reminders. You choose the offer and audience; EzzyChat can answer replies, explain the offer and help customers book, and CRM follow-ups keep your team's next actions visible. Meta's messaging charges are billed to you at Meta's standard rates — we never mark them up. On Elite, you send bills and reminders on WhatsApp by hand, and offers reach customers in the EaseSeat app.